Frequently Asked Questions
Q: Where is your shop located?
A: We are located in GF, Shoppesville Plus, Greenhills, San Juan Metro Manila, Philippines
Q: How do I pre-order an item?
A: Steps to pre-order an item is as follows:
- Create an account in Matt's Box Toy Store.
- Find and click on the items you want to pre-order.
- Click "Add to Cart" button.
- When you've finished selecting all items, click the "Checkout" button.
- Enter the necessary details asked in the Checkout page.
- Click "Complete Order".
- Settle your downpayment within 3 days.
- Submit a picture or screenshot of your downpayment to our Facebook or email (email@example.com).
- We will send a confirmation email / message once your order and downpayment are checked and confirmed.
Q: What are the payment options?
A: We have three payment options available:
- BDO: 006960124823
- BPI: 0049065856
- Gcash: +639178248191
Q: What are the shipping options?
A: Customers have three options to get/receive their items:
- Pickup: Shoppesville Plus (store is open from 10am - 5pm)
- Meetup: Festival Mall Alabang, iMall Canlubang, SM Calamba (by schedule)
- Shipping: Grab, Lalamove, LBC, J&T, JRS c/o buyer
Q: How will I be notified when my pre-order arrives?
A: When item arrives, we reached out to customers via facebook, contact number or email.
Q: How many days do I have to settle my balances once item arrives?
A: We allow 7 days for the customer to settle remaining balances. If customer failed to pay within 7 days, reservation will automatically be cancelled and downpayment will be forfeited.
Q: Can I cancel my order?
A: We do not allow change or cancellation of orders. However, if a customer failed to pay within 7 days once the item arrived, reservation will automatically be cancelled and downpayment will be forfeited.
Q: I have a problem with my order, what should I do?